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Audrexa Support
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Get help with your hi-res music player. We're here to help.
Supported Formats
FLAC, ALAC, WAV, AIFF, MP3, AAC, M4A, OGG, and more.
Hi-Res Audio
Supports up to 24-bit / 192kHz playback for studio-quality sound.
100% Private
All music stays on your device. No data is ever sent to any server.
10-Band EQ
34 presets plus manual control to shape your sound perfectly.
Frequently Asked Questions
How do I import music into the app?
Tap the "+" button in the Library tab. You can import audio files from the Files app, iCloud Drive, or any connected storage. The app supports importing individual files or entire folders.
What audio formats are supported?
The app supports all major audio formats including FLAC, ALAC, WAV, AIFF, MP3, AAC, M4A, OGG, and WMA. Hi-res files up to 24-bit/192kHz are fully supported.
How do I get album artwork?
Open an album, tap the three-dot menu, and select "Fetch Artwork". The app will search for matching artwork online. You can also choose your own image from your photo library.
What does the quality badge mean?
The badge on the Now Playing screen shows the audio quality of the current track. "Lossless" means CD quality (16-bit/44.1kHz), "Hi-Res" means studio quality (24-bit or higher sample rates), and "Ultra Hi-Res" means premium quality (176.4kHz or 192kHz).
Does the app use any data or require internet?
The app works entirely offline for music playback. Internet is only used optionally for fetching album artwork and metadata. No personal data is ever collected or transmitted.
How do I restore my purchase?
Go to Settings within the app and tap "Restore Purchases". This will restore any previous in-app purchases linked to your Apple ID.
The app is crashing or audio isn't playing correctly.
Try closing and reopening the app. If the issue persists, make sure your audio files aren't corrupted by testing them in another player. If you continue experiencing issues, please contact us with details about the file format and your device model.
Still need help?
Send us a message and we'll get back to you as soon as possible.
Contact Support